Customer Service: Differentiating by Market Segment
Gilmour, Peter; Borg, George; Duffy, Peter A.; Johnston, Nigel D.; Limbek, B.E.; Shaw, Michael R.
- 期刊名称International Journal of Physical Distribution & Materials Management
- 作者Gilmour, Peter; Borg, George; Duffy, Peter A.; Johnston, Nigel D.; Limbek, B.E.; Shaw, Michael R.
- 卷第12卷
- 期第3期
- 印刷ISSN0269-8218
- 文件大小363.16KB
- 发表时间1982-03
- DOI10.1108/eb014532
- 页码37-44