GUIDING PRINCIPLES FOR IMPROVING CUSTOMER SERVICE
- 期刊名称Journal of Services Marketing
- 作者Garfein, Richard T.
- 卷第2卷
- 期第2期
- 印刷ISSN0887-6045
- 文件大小288.94KB
- 发表时间1988-02
- DOI10.1108/eb024723
- 页码37-41
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