The service edge: 101 companies that profit from customer care, by Ron Zemke with Dick Schaaf. (1989). New York: New American Library. 584 pp., $19.95, cloth

• 作者Chip R. Bell
• 卷第1卷
• 期第1期
• 印刷ISSN1044-8004
• 电子ISSN1532-1096
• 文件大小220.80KB
• 发表时间1990
• DOI10.1002/hrdq.3920010114
• 页码101-104