Customer Satisfaction in Retail Banking
- 期刊名称The Service Industries Journal
- 作者Howcroft, J. B.
- 卷第11卷
- 期第1期
- 印刷ISSN0264-2069
- 电子ISSN1743-9507
- 文件大小423.64KB
- 发表时间1991-01
- DOI10.1080/02642069100000002
- 页码11-17
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