Identifying Service Gaps in Commercial Air Travel: The First Step Toward Quality Improvement
- 期刊名称Transportation Journal
- 作者KENT M. GOURDIN, KENT N. GOURDIN and TIMOTHY J. KLOPPENBORG
- 卷第31卷
- 期第1期
- 印刷ISSN0041-1612
- 电子ISSN2157-328X
- 文件大小1074.49KB
- 发表时间1991
- DOI10.2307/20713105
- 页码22-30
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