Recovery from Customer Service Shortfalls
- 期刊名称Managing Service Quality: An International Journal
- 作者Bailey, Diane
- 卷第4卷
- 期第6期
- 印刷ISSN0960-4529
- 文件大小30.22KB
- 发表时间1994-12
- DOI10.1108/09604529410074126
- 页码25-28
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