Customer‐driven Strategies:
- 期刊名称Managing Service Quality: An International Journal
- 作者Keiser, Thomas C.; Smith, Douglas A.
- 卷第4卷
- 期第2期
- 印刷ISSN0960-4529
- 文件大小127.54KB
- 发表时间1994-04
- DOI10.1108/09604529410796134
- 页码5-9
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