A Measure of Service Quality for Retail Stores: Scale Development and Validation
- 期刊名称Journal of the Academy of Marketing Science
- 作者Dabholkar, P. A.; Thorpe, D. I.; Rentz, J. O.
- 卷第24卷
- 期第1期
- 印刷ISSN0092-0703
- 文件大小2586.55KB
- 发表时间1995-12-01
- DOI10.1177/009207039602400101
- 页码3-16
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