Customer satisfaction measurement and management: A processual analysis
- 期刊名称Journal of Marketing Management
- 作者Piercy, Nigel F.; Morgan, Neil A.
- 卷第11卷
- 期第8期
- 印刷ISSN0267-257X
- 电子ISSN1472-1376
- 文件大小1035.86KB
- 发表时间1995-11
- DOI10.1080/0267257X.1995.9964393
- 页码817-834
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