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The quest for loyalty: Creating value through partnership: edited with an introduction by Frederick F. Reichheld. Cambridge, MA: Harvard Business Review Press. 1996. 312p. $29.95. ISBN 0-87584-745-5

The quest for loyalty: Creating value through partnership: edited with an introduction by Frederick F. Reichheld. Cambridge, MA: Harvard Business Review Press. 1996. 312p. $29.95. ISBN 0-87584-745-5

Paul J. Kobulnicky

作者Paul J. Kobulnicky
卷第23卷
期第4期
印刷ISSN0099-1333
文件大小161.85KB
发表时间1997
DOI10.1016/s0099-1333(97)90159-2

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