Finding Out What Customers Think
- 期刊名称Journal of Customer Service in Marketing & Management
- 作者Gaedeke, Ralph M.; Tootelian, Dennis H.
- 卷第3卷
- 期第3期
- 印刷ISSN1069-2533
- 文件大小310.19KB
- 发表时间1997-03-26
- DOI10.1300/J127v03n03_05
- 页码53-63
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