Improving service quality: lessons and practice from the hotel sector
- 期刊名称Managing Service Quality: An International Journal
- 作者Eccles, Gavin; Durand, Philip
- 卷第7卷
- 期第5期
- 印刷ISSN0960-4529
- 文件大小19.52KB
- 发表时间1997-10
- DOI10.1108/09604529710172845
- 页码224-226
同期刊推荐
95/05500 Developments in energy educationFuel and Energy Abstracts · 1995
95/05555 Statistical annual 1994Fuel and Energy Abstracts · 1995
95/04377 Making development aid more effectiveFuel and Energy Abstracts · 1995
95/04391 Standards in constructionFuel and Energy Abstracts · 1995
95/04393 16th National Energy ForumFuel and Energy Abstracts · 1995
Author indeFuel and Energy Abstracts · 1995
95/02132 Instrumentation reference book. Second editionFuel and Energy Abstracts · 1995
95/02145 Modeling plans turbulent Couette flowFuel and Energy Abstracts · 1995