Customer Satisfaction and Word of Mouth
- 期刊名称Journal of Service Research
- 作者Anderson, E. W.
- 卷第1卷
- 期第1期
- 印刷ISSN1094-6705
- 文件大小2302.54KB
- 发表时间1998-08-01
- DOI10.1177/109467059800100102
- 页码5-17
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