Charting service quality gaps
- 期刊名称Total Quality Management
- 作者Candido, Carlos J. F.; Morris, D. S.
- 卷第11卷
- 印刷ISSN0954-4127
- 电子ISSN1360-0613
- 文件大小638.88KB
- 发表时间2000-07
- DOI10.1080/09544120050007779
- 页码463-472
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