The customer-service life cycle: a framework for improving customer service through information technology
Gabriele Piccoli; Bonnie R. Spalding; Blake Ives
- 作者Gabriele Piccoli; Bonnie R. Spalding; Blake Ives
- 卷第42卷
- 期第3期
- 印刷ISSN0010-8804
- 电子ISSN1552-3853
- 文件大小965.88KB
- 发表时间2001
- DOI10.1016/s0010-8804(01)81023-5