Service excellence in electronic channels
- 期刊名称Managing Service Quality: An International Journal
- 作者Zeithaml, Valarie A.
- 卷第12卷
- 期第3期
- 印刷ISSN0960-4529
- 文件大小180.00KB
- 发表时间2002-06
- DOI10.1108/09604520210429187
- 页码135-139
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