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Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry

Measuring performance in operational management and customer service quality: A survey of financial and non-financial metrics from the Australian golf industry

Crilley, Gary; Murray, Duncan; Howat, Gary; March, Heather; Adamson, Darren
  • 期刊名称Journal of Retail & Leisure Property
  • 作者Crilley, Gary; Murray, Duncan; Howat, Gary; March, Heather; Adamson, Darren
  • 卷第2卷
  • 期第4期
  • 印刷ISSN1479-1110
  • 电子ISSN1750-2098
  • 文件大小289.64KB
  • 发表时间2002-12
  • DOI10.1057/palgrave.rlp.5090157
  • 页码369-380
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