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Empirical evidence for the relationship between customer satisfaction and business performance

Empirical evidence for the relationship between customer satisfaction and business performance

van der Wiele, Ton; Boselie, Paul; Hesselink, Martijn

期刊名称Managing Service Quality: An International Journal
作者van der Wiele, Ton; Boselie, Paul; Hesselink, Martijn
卷第12卷
期第3期
印刷ISSN0960-4529
文件大小336.97KB
发表时间2002-06
DOI10.1108/09604520210429259
页码184-193

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