Operational determinants of caller satisfaction in the banking/financial services call center
- 期刊名称International Journal of Bank Marketing
- 作者Feinberg, Richard A.; Hokama, Leigh; Kadam, Rajesh; Kim, IkSuk
- 卷第20卷
- 期第4期
- 印刷ISSN0265-2323
- 文件大小195.18KB
- 发表时间2002-07
- DOI10.1108/02652320210432954
- 页码174-180
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