Halo in customer satisfaction measures
- 期刊名称International Journal of Service Industry Management
- 作者Wirtz, Jochen
- 卷第14卷
- 期第1期
- 印刷ISSN0956-4233
- 文件大小338.50KB
- 发表时间2003-03
- DOI10.1108/09564230310466001
- 页码96-119
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