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Emotional and Cognitive Antecedents of Customer Satisfaction in Leisure Services: The Case of the Rostock Zoo

Emotional and Cognitive Antecedents of Customer Satisfaction in Leisure Services: The Case of the Rostock Zoo

Benkenstein, Martin; Yavas, Ugur; Forberger, Dirk

期刊名称Journal of Hospitality & Leisure Marketing
作者Benkenstein, Martin; Yavas, Ugur; Forberger, Dirk
卷第10卷
印刷ISSN1050-7051
电子ISSN1541-0897
文件大小702.34KB
发表时间2003-01-28
DOI10.1300/J150v10n03_11
页码173-184

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