Customer satisfaction and the marketing‐quality interface
Bond, Edward U.; Fink, Ross L.
- 期刊名称Journal of Business & Industrial Marketing
- 作者Bond, Edward U.; Fink, Ross L.
- 卷第18卷
- 期第3期
- 印刷ISSN0885-8624
- 文件大小171.88KB
- 发表时间2003-06
- DOI10.1108/08858620310471304
- 页码204-218