Determining and assessing the determinants of e‐service operations
- 期刊名称Managing Service Quality: An International Journal
- 作者Surjadjaja, Heston; Ghosh, Sid; Antony, Jiju
- 卷第13卷
- 期第1期
- 印刷ISSN0960-4529
- 文件大小367.43KB
- 发表时间2003-02
- DOI10.1108/09604520310456708
- 页码39-53
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