Exploration and Development of SERVQUAL
Kim, Yong‐Pil; Kim, Kye‐Wan; Yun, Deok‐Gyun
- 期刊名称Asian Journal on Quality
- 作者Kim, Yong‐Pil; Kim, Kye‐Wan; Yun, Deok‐Gyun
- 卷第4卷
- 期第1期
- 印刷ISSN1598-2688
- 文件大小399.34KB
- 发表时间2003-04-17
- DOI10.1108/15982688200300008
- 页码116-130