Ritz-Carlton and EMC: The gold standards in operational behavioral differentiation
- 作者Terry R. Bacon; David G. Pugh
- 卷第23卷
- 期第2期
- 印刷ISSN1932-2054
- 电子ISSN1932-2062
- 文件大小191.40KB
- 发表时间2004
- DOI10.1002/npr.20009
- 页码61-76
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