Customer Evaluations of Tour Operators' Responses to Their Complaints
Schoefer, Klaus; Ennew, Christine
- 期刊名称Journal of Travel & Tourism Marketing
- 作者Schoefer, Klaus; Ennew, Christine
- 卷第17卷
- 期第1期
- 印刷ISSN1054-8408
- 电子ISSN1540-7306
- 文件大小723.60KB
- 发表时间2004-02
- DOI10.1300/J073v17n01_06
- 页码83-92