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[IEEE IEEE International Conference on e-Business Engineering (ICEBE'05) - Beijing, China (2005.10.12-2005.10.18)] IEEE International Conference on e-Business Engineering (ICEBE'05) - An integrated rule-based and case-based reasoning system for customer service management

[IEEE IEEE International Conference on e-Business Engineering (ICEBE'05) - Beijing, China (2005.10.12-2005.10.18)] IEEE International Conference on e-Business Engineering (ICEBE'05) - An integrated rule-based and case-based reasoning system for customer service management

Liping An, ; Jianyuan Yan, ; Lingyun Tong,

作者Liping An, ; Jianyuan Yan, ; Lingyun Tong,
文件大小251.86KB
发表时间2005
DOI10.1109/icebe.2005.28
页码266-273

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