A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences
- 期刊名称Journal of Hospitality & Tourism Research
- 作者Susskind, A. M.
- 卷第29卷
- 期第2期
- 印刷ISSN1096-3480
- 文件大小151.42KB
- 发表时间2005-05-01
- DOI10.1177/1096348004273426
- 页码150-169
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