Improving call centre agent performance
- 期刊名称International Journal of Service Industry Management
- 作者Wirtz, Jochen; Shankar Mahesh, Vaikalathur; Kasturi, Anand
- 卷第17卷
- 期第2期
- 印刷ISSN0956-4233
- 文件大小126.52KB
- 发表时间2006-03
- DOI10.1108/09564230610656971
- 页码136-157
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