Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance

• 期刊名称Managing Service Quality: An International Journal
• 作者Tsoukatos, Evangelos; Rand, Graham K.
• 卷第16卷
• 期第5期
• 印刷ISSN0960-4529
• 文件大小126.71KB
• 发表时间2006-09
• DOI10.1108/09604520610686746
• 页码501-519