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Improving customer service: issues in customer contact management

Improving customer service: issues in customer contact management

Spencer‐Matthews, Sarah; Lawley, Meredith
  • 期刊名称European Journal of Marketing
  • 作者Spencer‐Matthews, Sarah; Lawley, Meredith
  • 卷第40卷
  • 印刷ISSN0309-0566
  • 文件大小256.18KB
  • 发表时间2006-01
  • DOI10.1108/03090560610637392
  • 页码218-232
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