The Impact of Employees' Characteristics on Total Quality Service Implementation: An Empirical Study
- 期刊名称Quality Management Journal
- 作者Saravanan, R.; Rao, K. S. P.
- 卷第13卷
- 期第4期
- 印刷ISSN1068-6967
- 电子ISSN2575-6222
- 文件大小14922.63KB
- 发表时间2006-01
- DOI10.1080/10686967.2006.11918570
- 页码22-35
Service Quality From the Customer's Perspective: An Empirical InvestigationSaravanan, R.; Rao, K. S. P. · Quality Management Journal · 2007
Measurement of Service Quality from the Customer's Perspective – An Empirical StudySaravanan, R.; Rao, K. S. P. · Total Quality Management & Business Excellence · 2007
IndexInternational Journal of Applied Quality Management · 1999
The value of quality improvementsSetijono, Djoko; Dahlgaard, Jens J. · International Journal of Quality & Reliability Management · 2008
Reliability in lean systemsKeyser, Robert S.; Sawhney, Rapinder S. · International Journal of Quality & Reliability Management · 2013
Improving the pharmaceutical supply chainBreen, Liz; Crawford, Helen · International Journal of Quality & Reliability Management · 2005
Managing challenges in sustaining business excellenceBrown, Alan · International Journal of Quality & Reliability Management · 2013
Environmental regulationsGurtoo, Anjula; Antony, S.J. · Management of Environmental Quality: An International Journal · 2007
Competing through maintenance strategiesMadu, Christian N. · International Journal of Quality & Reliability Management · 2000
Six Sigma: myths and realitiesRanjan Senapati, Nihar · International Journal of Quality & Reliability Management · 2004