Hospitality service failures: Who will be more dissatisfied?
- 作者Haksin Chan; Lisa C. Wan; Leo Y.M. Sin
- 卷第26卷
- 期第3期
- 印刷ISSN0278-4319
- 文件大小210.26KB
- 发表时间2007
- DOI10.1016/j.ijhm.2006.02.004
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