Perceived service quality
- 期刊名称International Journal of Quality & Reliability Management
- 作者Kyoon Yoo, Dong; Ah Park, Jeong
- 卷第24卷
- 期第9期
- 印刷ISSN0265-671X
- 文件大小164.78KB
- 发表时间2007-10-16
- DOI10.1108/02656710710826180
- 页码908-926
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