“How may I help you?” Politeness in computer-mediated and face-to-face library reference transactions

• 作者Jessica Luo Carlo; Youngjin Yoo
• 卷第17卷
• 期第4期
• 印刷ISSN1471-7727
• 文件大小354.35KB
• 发表时间2007
• DOI10.1016/j.infoandorg.2007.05.002
• 页码193-231