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Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index

Developing an index for online customer satisfaction: Adaptation of American Customer Satisfaction Index

S.-H. Hsu

作者S.-H. Hsu
卷第34卷
期第4期
印刷ISSN0957-4174
文件大小191.76KB
发表时间2008
DOI10.1016/j.eswa.2007.06.036
页码3033-3042

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