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Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer Characteristics

Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer Characteristics

Anderson, S.; Pearo, L. K.; Widener, S. K.
  • 期刊名称Journal of Service Research
  • 作者Anderson, S.; Pearo, L. K.; Widener, S. K.
  • 卷第10卷
  • 期第4期
  • 印刷ISSN1094-6705
  • 文件大小181.37KB
  • 发表时间2008-03-13
  • DOI10.1177/1094670508314575
  • 页码365-381
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