Drivers of Service Satisfaction: Linking Customer Satisfaction to the Service Concept and Customer Characteristics
Anderson, S.; Pearo, L. K.; Widener, S. K.
- 期刊名称Journal of Service Research
- 作者Anderson, S.; Pearo, L. K.; Widener, S. K.
- 卷第10卷
- 期第4期
- 印刷ISSN1094-6705
- 文件大小181.37KB
- 发表时间2008-03-13
- DOI10.1177/1094670508314575
- 页码365-381