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Improving Customer Service and Profitability Through Customer Intervention in Service Relationships

Improving Customer Service and Profitability Through Customer Intervention in Service Relationships

Sharma, Arun

期刊名称Journal of Relationship Marketing
作者Sharma, Arun
卷第7卷
期第4期
印刷ISSN1533-2667
电子ISSN1533-2675
文件大小140.71KB
发表时间2008-12-08
DOI10.1080/15332660802508505
页码327-340

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