Consumer Responses to Service Failures: A Resource Preference Model of Cultural Influences
- 期刊名称Journal of International Marketing
- 作者Haksin Chan and Lisa C. Wan
- 卷第16卷
- 期第1期
- 印刷ISSN1069-031X
- 电子ISSN1547-7215
- 文件大小2255.59KB
- 发表时间2008
- DOI10.2307/25049111
- 页码72-97
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