[IEEE 2009 International Conference on Information, Process, and Knowledge Management (eKNOW) - Cancun, Mexico (2009.02.1-2009.02.7)] 2009 International Conference on Information, Process, and Knowledge Management - Knowledge Management Challenges in Customer Support: A Case Study
- 作者Jäntti, Marko; Tanskanen, Kirsi; Kaukola, Jukka
- 文件大小157.15KB
- 发表时间2009
- DOI10.1109/eknow.2009.7
- 页码78-83
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