A Typology of Consumers' Emotional Response Styles during Service Recovery Encounters
- 作者Klaus Schoefer; Adamantios Diamantopoulos
- 卷第20卷
- 期第3期
- 印刷ISSN1045-3172
- 电子ISSN1467-8551
- 文件大小276.11KB
- 发表时间2009
- DOI10.1111/j.1467-8551.2008.00589.x
- 页码292-308
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