[IEEE 2010 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI) - QingDao, China (2010.07.15-2010.07.17)] Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics - Customer satisfaction measurement model of e-government service
- 作者Liu, Yan; Zhou, Changfeng; Chen, Yingwu
- 文件大小376.14KB
- 发表时间2010
- DOI10.1109/soli.2010.5551542
- 页码419-423
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