[IEEE 2010 IEEE International Conference on Service Operations and Logistics and Informatics (SOLI) - QingDao, China (2010.07.15-2010.07.17)] Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics - The loyalty-based service improvement: A case study of call center in Thai telecommunication company
- 作者Ngamsirijit, Wuttigrai
- 文件大小156.77KB
- 发表时间2010
- DOI10.1109/soli.2010.5551593
- 页码131-135