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Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications services

Brand equity, relationship quality, relationship value, and customer loyalty: Evidence from the telecommunications services

Chen, Ching-Fu; Myagmarsuren, Odonchimeg
  • 期刊名称Total Quality Management & Business Excellence
  • 作者Chen, Ching-Fu; Myagmarsuren, Odonchimeg
  • 卷第22卷
  • 期第9期
  • 印刷ISSN1478-3363
  • 电子ISSN1478-3371
  • 文件大小216.53KB
  • 发表时间2011-09
  • DOI10.1080/14783363.2011.593872
  • 页码957-974
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