Benchmarking the service quality of fast‐food restaurant franchises in the USA
- 期刊名称Benchmarking: An International Journal
- 作者Min, Hokey; Min, Hyesung
- 卷第18卷
- 期第2期
- 印刷ISSN1463-5771
- 文件大小107.85KB
- 发表时间2011-04-12
- DOI10.1108/14635771111121711
- 页码282-300
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