A transactional model of forgiveness in the service failure context: a customer‐driven approach
- 期刊名称Journal of Services Marketing
- 作者Tsarenko, Yelena; Rooslani Tojib, Dewi
- 卷第25卷
- 期第5期
- 印刷ISSN0887-6045
- 文件大小362.03KB
- 发表时间2011-08-02
- DOI10.1108/08876041111149739
- 页码381-392
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