The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes
- 期刊名称Journal of Marketing Management
- 作者Tsarenko, Yelena; Tojib, Dewi
- 卷第28卷
- 印刷ISSN0267-257X
- 电子ISSN1472-1376
- 文件大小247.53KB
- 发表时间2012-08
- DOI10.1080/0267257X.2011.619150
- 页码1217-1239
Micronewton electromagnetic thrusterCharrier, D. S. H. · Applied Physics Letters · 2012
Electrowetting control of bouncing jetsNoblin, Xavier; Celestini, Franck · Applied Physics Letters · 2012
Microstructural heterogeneity and dynamic shear localizationOsovski, S.; Rittel, D. · Applied Physics Letters · 2012
Quantum-secured imagingMalik, Mehul; Magaña-Loaiza, Omar S.; Boyd, Robert W. · Applied Physics Letters · 2012
Graphene-based ferromagnetic superconductorsVahid Hosseini, Mir; Zareyan, Malek · Applied Physics Letters · 2012
Dual electrode cantilevers for ohmic microscopyIgnatowitz, Markus; Oesterschulze, Egbert · Applied Physics Letters · 2012
Superradiant Raman laser magnetometerWeiner, Joshua M.; Cox, Kevin C.; Bohnet, Justin G.; Chen, Zilong; Thompson, James K. · Applied Physics Letters · 2012
Yb3+Er3+ GLASS LASERSnitzer, E.; Woodcock, R. · Applied Physics Letters · 1965