Understanding Municipal Service Integration: An Exploratory Study of 311 Contact Centers
- 期刊名称Journal of Urban Technology
- 作者Nam, Taewoo; Pardo, Theresa A.
- 卷第21卷
- 期第1期
- 印刷ISSN1063-0732
- 电子ISSN1466-1853
- 文件大小203.99KB
- 发表时间2014-01-02
- DOI10.1080/10630732.2014.887933
- 页码57-78
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