Distinctive features of service performance measurement
- 期刊名称International Journal of Operations & Production Management
- 作者Jääskeläinen, Aki; Laihonen, Harri; Lönnqvist, Antti
- 卷第34卷
- 期第12期
- 印刷ISSN0144-3577
- 文件大小378.59KB
- 发表时间2014-10-28
- DOI10.1108/IJOPM-02-2013-0067
- 页码1466-1486
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