Measuring performance of a service system – from organizations to customer-perceived performance
- 期刊名称Measuring Business Excellence
- 作者Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna
- 卷第18卷
- 期第3期
- 印刷ISSN1368-3047
- 文件大小391.65KB
- 发表时间2014-08-12
- DOI10.1108/MBE-08-2013-0045
- 页码73-86
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